Dayvi Support

Welcome to Dayvi. If something isn't working, you have a question, or you'd like to share feedback, we're happy to help.

Contact

Email: sadnova.au@gmail.com

Threads: @sadnova.au

We aim to reply within 48 hours.

Frequently asked questions

Does Dayvi share my Health data?

No. Health data stays on your device. You can change what Dayvi can read or write at any time in the Health app → your profile → Apps → Dayvi.

How do I keep a backup of my diary?

Turn on iCloud backup in Dayvi's settings. Backups are saved in your own iCloud Drive.

How do purchases work?

Optional premium features are sold through Apple In-App Purchases. Subscriptions renew automatically unless they are cancelled at least 24 hours before the end of the current period.

How do I cancel a subscription?

On your iPhone or iPad open Settings → [your name] → Subscriptions, choose the app and tap Cancel Subscription.

I bought premium but it isn't showing

Make sure you're signed in with the same Apple Account you used to buy it, then tap Restore Purchases in the app.

Where is my payment information stored?

All payments are processed by Apple. We never see or store your payment details.

How do I report a bug?

Email sadnova.au@gmail.com with a short description of what happened and, if you can, a screenshot. It also helps to include your device model and iOS version.