Span Support

Span (formerly Did I?) helps you keep track of recurring tasks — watering plants, walking the dog, changing the bed sheets and more. If you run into a problem or have a question, we're happy to help.

Contact

Email: sadnova.au@gmail.com

Threads: @sadnova.au

We aim to reply within 48 hours.

Frequently asked questions

My widget isn't showing — what should I do?

Touch and hold the Home Screen, tap Edit → Add Widget, find Span and add it. If it still doesn't appear, restart your device and try again.

My reminders don't arrive

Check that notifications for Span are allowed in Settings → Notifications → Span, and that Focus mode isn't silencing them.

How do purchases work?

Optional premium features are sold through Apple In-App Purchases. Subscriptions renew automatically unless they are cancelled at least 24 hours before the end of the current period.

How do I cancel a subscription?

On your iPhone or iPad open Settings → [your name] → Subscriptions, choose the app and tap Cancel Subscription.

I bought premium but it isn't showing

Make sure you're signed in with the same Apple Account you used to buy it, then tap Restore Purchases in the app.

Where is my payment information stored?

All payments are processed by Apple. We never see or store your payment details.

How do I report a bug?

Email sadnova.au@gmail.com with a short description of what happened and, if you can, a screenshot. It also helps to include your device model and iOS version.